We believe in fair service and honest transactions. Our warranty policy is designed to protect both the customer and the integrity of
our products.

Used iPhones – 6-Month MobiliZeLK Warranty

1. Coverage:
– Includes manufacturer defects only.
– Warranty is valid for 6 months from the invoice date.
– We do not repair – faulty devices under valid claims will be replaced or refunded in full, provided the device is in the same physical condition as sold.
2. Non-verifiable or Subjective Issues:
– Issues that cannot be demonstrated at the time of claim (e.g., “comes only sometimes”) are not eligible.
– If a customer insists on returning the device without a clear fault, a 30% deduction will apply to cover usage and depreciation.
3. Battery Health:
– Battery health is not covered under warranty if charged using non-Apple certified accessories.
– Customers are advised to purchase original chargers from us to ensure full warranty support.
4. Exclusions:
– Warranty is void if the device shows signs of physical damage, water damage, unauthorized repair, or software tampering
(jailbreaking, rooting, etc.).

Brand New iPhones – 1-Year Official Apple Warranty

1. Coverage:
– All brand-new iPhones sold by us are covered by a 1-year Apple warranty.
– Warranty processing is done 100% free of charge by MobiliZeLK – no service fees or hidden handling costs.
2. Processing Time:
– Apple warranty resolutions may take up to 30 days, depending on Apple’s internal assessment and approval process.
– No temporary replacement units will be provided during this waiting period.
3. Customer Responsibility:
– The device must be returned in original condition with no signs of physical damage or tampering for the Apple warranty to apply.

Accessories – Manufacturer Warranty Only

– All other products (e.g., AirPods, cables, chargers) will carry the manufacturer’s own warranty, which varies by item and brand.
– The exact warranty duration and terms will be clearly mentioned on your invoice at the time of purchase.

General Warranty Terms

– Original invoice must be presented for any warranty claim.
– Warranty coverage begins strictly from the invoice date.
– Warranty will not apply to any product with removed warranty seals, modified software, or signs of abuse.
At MobiliZeLK, we aim to keep our promises and protect our customers – but we also expect fairness in return. Thank you for respecting our policies.